terms & conditions

Before you place an order through this website, you must acknowledge and agree to the below terms and conditions by clicking "I Agree" when indicated at the checkout page. If you do not agree to the below terms, you are free to leave this site but you may not proceed further through it until you do agree to these terms.

Concierge service

Sleep Sanctuary is here to help you have the best shopping and sleep experience possible.

For any online shopping queries or product questions, please don't hesitate to contact our friendly concierge team:

• phone: +61 2 6754 6808
• fax: +61 7 6754 6807
• email: info@sleepsanctuary.com.au

Sleep Sanctuary's concierge service is available Monday to Friday, 9am - 5pm Australian Eastern Standard Time. We look forward to assisting you.

Pricing and taxes

All prices quoted are in Australian Dollars (AUD) and include Goods and Services Tax (GST). The GST component will be itemised on the tax invoice/statement which will be issued to the customer once payments have been processed.

International purchases will be billed in Australian Dollars, with the local currency conversion calculated by your credit card company. It is for this reason that international purchases can only be paid via credit card. International customers (customers outside Australia) purchasing goods via www.sleepsanctuary.com.au are exempt from paying the 10% goods and services tax on all product.

International orders may be subject to import duties and taxes, as well as specific customs laws, particularly for aromatherapy products. We therefore recommend you check with your local customs agency regarding your country's specific custom regulations and charges. Sleep Sanctuary is unable to predict whether international taxes and duties will be applicable on your purchase and whether specific custom regulations apply.

Sizing

To make your sleep sanctuary as comfortable as possible, we have developed a guide to help you select the correct pyjama size. For sizing assistance, please visit Sleep Sanctuary's size guide .

Payment options

To make your shopping experience as easy as possible, Sleep Sanctuary accepts the following payment types:

• Credit card (Visa, Mastercard)
• Telephone/fax order: If you would prefer to give your credit card details over the phone/fax, please contact Sleep Sanctuary's concierge team on +61 2 6754 6808 between 9am - 5pm, Monday to Friday, to make a telephone purchase.
• Cheque/money order: Please note delivery of your Sleep Sanctuary purchase is subject to payment approval and cleared funds. Money order must be in Australian Dollars. Please allow approximately 4 working days for clearing of funds by cheque and money order. Payment must be received by Sleep Sanctuary within seven working days of placing the order or else the order will be cancelled. Simply make your payment out to Sleep Sanctuary and send it with your name and address to:
  • Sleep Sanctuary
  • PO Box 3, Gurley, NSW, 2398
• Gift voucher/credit note: Please select "gift voucher" as a payment option at the checkout and enter your Sleep Sanctuary certificate number. You will be contacted via email or phone for confirmation of your order. Vouchers can be exchanged for merchandise to the nominated value of the certificate. For purchasing items that are greater than the value of your gift voucher you can use your credit card to cover the additional cost. For purchasing items that are less than the value of your gift voucher a Sleep Sanctuary credit note will be issued. Gift vouchers and credit notes are not redeemable cash.

Credit card security

Sleep Sanctuary takes your personal details seriously, and has employed internet security measures to protect your credit card and personal information.

Postage and delivery

Australia and New Zealand

Please allow approximately 2 - 6 working days (depending on the address) for your Sleep Sanctuary delivery within Australia, and approximately 10 working days outside of Australia.

Postage and handling fees (quoted in Australian Dollars) are as follows:

• Delivery within Australia: $9.00
• Delivery to New Zealand: $39.00
• Gift certificate only (within Australia): $2.00

Please provide us with a daytime delivery address as package acceptance signatures are required. If no one is at the specified address at the time of delivery a notice will be left in your mailbox notifying you of the attempted delivery. Instructions will be provided for collection from your nearest courier depot.

Whilst Sleep Sanctuary does their best to ensure your delivery arrives on time, responsibility cannot be accepted for delivery delays due to events outside of their control (eg. Strikes, natural disasters etc.)

Other countries

For deliveries outside of Australia/New Zealand, please contact our concierge team for assistance and information regarding international delivery quotes and timeframes.

Returns and exchanges

Ensuring our customers are 100% satisfied is of the utmost importance to the Sleep Sanctuary team.

Please note that a returns form will need to be completed for all returns and exchanges. Products must be returned to Sleep Sanctuary within 21 days of invoice date at customer's cost, unused and unwashed with all packaging perfectly intact (except in the case of damaged/faulty goods upon arrival to customer).

Refund: If payment was made via credit card, your credit card will be credited or for alternate payment methods, a cheque or Sleep Sanctuary gift voucher (valid for 12 months) will be issued. The amount refunded depends on the reason for return: a) If a damaged or faulty product is received by the customer, the product purchase amount and outward postage & handling fee will be refunded b) If you change your mind, the product purchase amount will be refunded.

Exchange: Products must be returned to Sleep Sanctuary within 21 days of invoice date, unused and unwashed with all packaging intact. If there is a difference in the price of the goods involved in the exchange, Sleep Sanctuary will refund or charge the customer as indicated on the returns form. For exchanges (except in the case of re-sizing in Australia), a re-delivery fee will be charged.

Please send returns and exchanges to:

• Sleep Sanctuary
• PO Box 3, Gurley, NSW, 2398
• Please note that Sleep Sanctuary is not responsible for damaged or lost merchandise en route to us. Please ensure you therefore send the returned goods via an insured method to our returns address.

Stock availability

If an item you have ordered is temporarily out of stock, you will be contacted either via email or phone and advised of the non-availability. Customers will be eligible for a refund on the product purchase price if a suitable alternative cannot be found.

Copyrights, etc

The contents of this website and all associated intellectual property rights including without limitation copyrights and trademarks and associated proprietary rights are unless specified otherwise held by Sleep Sanctuary.

You will not attempt to copy, alter or reproduce in any form, whether in hard copy or electronically through any medium whatsoever, any part of this site including, without limitation, any text, images or other data contained on this site, without express written permission from Sleep Sanctuary, other than to copy our contact details or details of a product you are interested in. Such details must be for your own personal use only and not for the purposes of any financial or economic gain.

Information on this Site

Sleep Sanctuary accepts no responsibility for any loss occasioned to any person acting or refraining from action as a result of material on this website, or any other service that may be accessed through this website. We strongly recommend that discussions be held with your doctor or other specialist provider if you have any queries about or wish to rely upon any information supplied on this website.

Material on this web site may contain general information about Sleep Sanctuary, its products and services, and those of other businesses referred to on this site. Unless expressly stated otherwise, this information does not constitute an offer or inducement to enter into any legally binding contract and does not form part of the terms and conditions for any products and services of Sleep Sanctuary or of any other businesses referred to in this site.

While we have made every effort to ensure that the information on this site and available from this site is free from error, Sleep Sanctuary does not warrant the accuracy, adequacy or completeness of that information. All information is subject to change without notice. Sleep Sanctuary recommends that you seek independent advice before acting upon any material contained on this web site. Sleep Sanctuary does not guarantee that this web site will be free from viruses, or that access to this web site will be uninterrupted.

Posts to this Site

Any communication or material that you transmit to or post on this web site by electronic mail or otherwise including any data, questions, comments, suggestions or otherwise, will be treated as non-confidential and non-proprietary information and you authorise Sleep Sanctuary to use any such communication for any purpose it sees fit.

You must not post or transmit to this site any unlawful, threatening, libellous, defamatory, obscene, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that will be considered a criminal offence, give rise to civil liability or would otherwise violate any laws.

Our Liability

Sleep Sanctuary provides this website without any warranties or guarantees. You must bear the risks associated with the use of the Internet.

To the extent permitted by law, Sleep Sanctuary excludes liability for all losses, costs, damages and expenses incurred or suffered by you or any third party directly or indirectly from your or their use of this website, whether arising in contract, tort (including without limitation negligence), in equity, under statute, under an indemnity or on any other basis including, without limitation, liability in connection with any errors, inaccuracies or omissions in the material and data on this website and your or their reliance on such material or data, loss or disclosure of any data, any technical problems you or they may experience with this website, incompatibility of this website with any of your or their equipment, software or telecommunications links, technical problems including errors or interruptions of this website, unsuitability, unreliability or inaccuracy of this website, or inadequacy of this website to meet your or their requirements.

Sleep Sanctuary excludes liability for any conditions or warranties implied into this agreement and limits its liability for any implied conditions or warranties that cannot be excluded to:

• (a) in the case of goods: (A) the replacement of the goods or the supply of equivalent goods; (B) the repair of such goods; (C) the payment of the cost of replacing the goods or acquiring equivalent goods; or (D) the payment of the cost of having the goods repaired; and
• (b) in the case of services: (A) the supply of the services again; or (B) the payment of the cost of having services supplied again.

Sleep Sanctuary excludes liability for any consequential or incidental damages suffered or incurred by you (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to this website.

In consideration for being given access to this web site, you release and forever discharge Sleep Sanctuary, its employees, servants and agents and each of them from all and any liability to you of any nature whatsoever in respect of any losses, damages (whether direct, indirect, consequential or otherwise), liabilities, claims or expenses whatsoever arising directly or indirectly from use by you or any other person of this web site or any of the links provided in this web site or reliance by you or any person upon information contained in or downloaded from this web site.

Indemnity by You

You will be liable for and indemnify Sleep Sanctuary, its employees, servants and agents and each of them jointly and severally against any loss, damage, expense or cost of any nature (including, without limitation, full solicitor and client legal costs on an indemnity basis) that any of them incurs or may incur (whether directly, indirectly or consequentially or otherwise) arising out of your use of this web site or any of its contents or from any breach by you of these terms and conditions;

General

You must not provide a link to this web site or to any part of it nor provide a link to or attempt to link directly to any page of this web site other than initially (each time you visit this site) through the home page of this site, without the express written permission of Sleep Sanctuary.

Sleep Sanctuary reserves any rights not expressly granted in these terms and conditions.

This agreement and your relationship with Sleep Sanctuary pursuant to this agreement are governed by the laws of Queensland, Australia, and shall not be subject to or governed by The United Nations Convention on Contracts for the International Sale of Goods or any other similar or replacement Convention. You unconditionally and irrevocably agree to submit to the non-exclusive jurisdiction of the courts of Queensland or Australia's Federal Court for the purpose of resolving any disputes pursuant to this agreement.

You agree that you are of or over the age of 18 years and have power and authority to enter into this agreement at law. The person who clicks on the "I Agree" button above has authority to act on their own behalf and your behalf to enter into and bind you to these terms and conditions.

Links from this website

We do not by virtue of a link endorse or give approval to an organisation, product or service. Furthermore, we make no guarantees, and offer no warranties or indemnities, for the quality, currency, accuracy or truthfulness of any information and/or services accessed by such a link.